Returns Policy

The Travel Bag Company Pty Ltd trading as Wine Travel Bag offers a 100% Money Back Guarantee on all Wine Travel Bags purchased that don’t meet your expectations within a thirty (30) day period of receipt.

To arrange a refund simply contact us on info@winetravelbag,com or call 1300 730 930 (Australia) and we will provide you the shipping details for you to send back your purchase for a full product refund.

To be eligible for the 100% Money Back Guarantee you will need to:

  1. Contact Wine Travel Bag prior to register your refund.
  2. Send all the Wine Travel Bags you are requesting a refund back us along with a copy of your purchase receipt.
  3. As soon as we receive the Wine Travel Bag back we will inspect the bag/product and if it is in the same quality and condition it was sent you will be eligible for your refund.

What we don’t cover under the Money Back Guarantee:

  1. Postage and packaging costs to return the product to us.
  2. Any labour/time or communication charges in arranging the return of the product and refund.

If you feel that your return falls outside of our policy, we encourage you to contact us on 1300 730 930 (Australia) to confirm if your return can be accepted.

Remember it’s our aim to keep our customers happy, so please feel free to call us and we will work hard to resolve any issues.